Dispatcher - Van Nuys, CA

Route Coordination: Efficiently plan, assign, and monitor delivery routes for courier drivers to ensure timely pickups and deliveries.

Driver Support: Act as the primary point of contact for drivers, providing real-time assistance, troubleshooting, and guidance.

Client Communication: Maintain clear and professional communication with clients to address inquiries, resolve issues, and provide updates on deliveries.

Scheduling: Manage driver schedules, including shift assignments, time-off requests, and backup coverage.

Quality Assurance: Monitor route performance and ensure compliance with company standards for accuracy, safety, and efficiency.

Documentation: Maintain accurate records of dispatch activities, including driver logs, delivery confirmations, and incident reports.

Problem-Solving: Address and resolve unexpected issues such as route delays, vehicle breakdowns, or last-minute delivery changes.

Technology Utilization: Use dispatch software and GPS systems to optimize routes and track driver progress.

Team Collaboration: Work closely with the Logistics Manager and other team members to ensure seamless operations.

Emergency Response: Handle urgent or high-priority deliveries with precision and care.