Express Courier Services specializes in the secure and timely delivery of pharmaceuticals, including but not limited to, temperature-sensitive medications, infusion therapies, compounded medications, and other specialty pharmacy products. Our services are designed to meet the specific needs of specialty pharmacies, ensuring that all deliveries are handled with the utmost care and in compliance with all regulatory requirements.

Our courier service employs state-of-the-art temperature-controlled vehicles and packaging solutions to maintain the required conditions for temperature-sensitive medications throughout the transit process. Continuous temperature monitoring and real-time tracking technology allow us to ensure the integrity of your products from pickup to delivery.

Express Courier Services offers a range of delivery options to meet your pharmacy's needs, including same-day, next-day, and scheduled delivery services. We understand the urgent nature of medical deliveries and offer STAT delivery services for emergency situations, ensuring that critical medications reach their destination as quickly as possible.

We adhere strictly to all federal and state regulations governing the transportation of pharmaceuticals and healthcare products. This includes compliance with the Health Insurance Portability and Accountability Act (HIPAA) for patient privacy, as well as guidelines from the Food and Drug Administration (FDA) and other regulatory bodies. Our team receives regular training on these regulations to ensure safe and compliant delivery practices.

Yes, all our drivers undergo rigorous training specifically designed for the handling and transportation of specialty pharmaceuticals. This training includes procedures for handling temperature-sensitive products, understanding the importance of timely delivery for patient care, and compliance with healthcare regulations.

Express Courier Services employs several security measures to protect the privacy and integrity of your shipments. These include secure transport vehicles, tamper-evident packaging, and strict chain-of-custody protocols. Additionally, all our deliveries are conducted in compliance with HIPAA regulations to ensure patient information is kept confidential.

Yes, we offer comprehensive reverse logistics services for pharmaceuticals. Whether it's expired drugs, recalls, or other returns, our team can manage the collection, documentation, and secure transport of these items back to the pharmacy or designated facility, following all regulatory guidelines.

Clients can track their deliveries in real-time using our online tracking system. This platform provides up-to-the-minute details about the status and location of your shipment, offering peace of mind and the ability to plan accordingly.

In the rare event of a damaged or lost shipment, Express Courier Services takes immediate action to rectify the situation. Our policy includes comprehensive insurance coverage for all shipments. We work closely with our clients to file claims promptly and ensure that replacement medications are delivered as quickly as possible.

Setting up an account is straightforward. Specialty pharmacies can contact us directly through our website, by phone, or email. One of our representatives can meet with you at your office or we can set up a digital meeting to discuss our services in more detail.  Once your team decides to move forward an onboarding specialist will guide you through the transition period.

Express Courier Services is committed to maintaining the highest standards of privacy and security in compliance with HIPAA. All our staff, including drivers, are trained in HIPAA compliance to ensure patient information is protected through secure handling and delivery practices. We use encrypted communication and secure data handling procedures to safeguard all sensitive information.

We offer dedicated customer support to address any concerns or issues that may arise during the delivery process. Our support team is available 24/7 to provide assistance, resolve issues promptly, and ensure that your delivery needs are met to your satisfaction.  Furthermore all pharmacies who have multiple drivers assigned to the site will have a dedicated support team to assist their operations.

Yes, we provide electronic proof of delivery for all shipments, which includes the recipient's signature and delivery confirmation. This documentation is available to clients through our online tracking system and can be provided upon request for your records.

Our drivers receive specialized training for handling hazardous and controlled substances, following guidelines set by the DEA and other regulatory bodies. This training covers safe handling practices, security measures, and proper documentation to ensure compliance and safety during transport.

We have clear protocols for handling delivery exceptions, including attempts to redeliver, notification to the sender, and secure storage of the shipment until further instructions are received. Our team works closely with clients to resolve any issues efficiently and ensure the shipment reaches its intended destination.

We do not handle any international shipments currently. 

We utilize advanced technology solutions, including GPS tracking, temperature monitoring devices, and secure transportation management systems, to ensure the safety and real-time tracking of shipments. This technology enables us to maintain the integrity of pharmaceuticals throughout the delivery process.

In the event of a temperature excursion or any other issue during transit, our protocol includes immediate notification to the client, initiation of mitigation measures, and, if necessary, arrangements for the safe return or disposal of affected products according to regulatory guidelines.

Yes, we offer customizable delivery solutions to meet the specific needs of specialty pharmacies. Whether it's adjusting delivery schedules, employing specialized handling, or integrating with your inventory systems, our team works to tailor our services to your requirements.

Our commitment to compliance and excellence means staying abreast of industry regulations and standards through continuous education, regulatory monitoring, and partnerships with industry organizations. This ensures that our services not only meet but exceed the stringent requirements of the pharmaceutical delivery industry.