Privacy Policy
Privacy Policy
Last Updated: September 3, 2025
At Express Courier Services, we deeply value your privacy and are committed to protecting your personal information. This Privacy Policy describes how we collect, use, share, and secure your information when you use our services or visit our website.
1. Information We Collect
Personal & Contact Data: Name, email, phone number, billing and delivery addresses—collected when you request services, create an account, or contact us.
Shipment Details: Information about medical or health‑related deliveries, including medications, specialty samples, handling instructions, and temperature requirements.
Technical Data & Analytics: IP address, browser/device information, cookies, usage patterns via website and tracking systems.
2. How We Use Your Information
To fulfill delivery requests and manage scheduling and logistics.
To provide real‑time updates and shipment tracking through our online portal and notifications.
To ensure service quality and safety, including handling of temperature‑sensitive and regulated medical items X (formerly Twitter).
To improve our services, website functionality, and user experience.
To comply with HIPAA, FDA, and other regulatory mandates related to medical deliveries.
3. Cookies & Tracking
We use cookies and similar technologies to support site functionality and analytics. You can manage cookie preferences via your browser; please note that disabling non‑essential cookies may affect site features.
4. Information Sharing & Disclosure
We do not sell or rent your data.
We share data only with trusted partners—such as delivery partners, technology providers, or billing processors—as needed to deliver services.
We may disclose data to comply with legal and regulatory requirements or to protect safety and rights.
5. Data Security
We implement reasonable physical, technical, and organizational protections to safeguard your data. While we strive for high security standards, no system is infallible.
6. Data Retention
We retain your personal and shipment data for as long as necessary to provide our services and for compliance purposes. You may request deletion or corrections as permitted by law.
7. Your Rights
Depending on your jurisdiction, you may:
Access, update, or delete your personal data.
Restrict or object to certain processing activities.
