The people behind reliable, transparent, and on-time deliveries
At Express Courier Services, great logistics is a team sport. Every shipment you hand us is monitored, communicated, and completed by specialists who each own a critical part of the journey—from the moment an order is created to the instant you receive proof of delivery. Below is exactly who does what, how they help you, and the standards we hold ourselves to.
Start Transforming Your
Logistics Landscape
How We Work Together (at a glance)
Escalation path: Driver → Dispatch → Shipment Manager (duty lead) → Account Manager (client owner).
Our Drivers
The Results:
Uniformed couriers trained for Sensitive
&
Time-critical
Work
Our drivers arrive uniformed and professional, representing your brand with care. They verify pickups, scan items, and capture signatures or photos at each stop. They follow strict chain-of-custody procedures for sensitive or high-value deliveries. They maintain temperature-control and special-handling protocols when required. They communicate proactively with ETAs and on-site coordination. Above all, they deliver with reliability, accountability, and trust
Core capabilities
On-demand, scheduled-route, and after-hours/holiday coverage
Secure document handling & chain-of-custody logging
Temperature-sensitive handling (insulated packaging workflows)
Photo/SIGN POD capture and precise time-stamping
Operating standards & examples
Response to new urgent order: typically within minutes
ETA variance management: alert customers if ETA shifts beyond threshold
Exception clock: every exception owned to closure by a dispatcher
KPIs we track
We track time-to-assignment for every order. Measure time-to-pickup to ensure speed. Monitor SLA adherence across STAT, same-day, and routed jobs. Record exception counts to flag issues early. Track resolution time to guarantee accountability. Evaluate driver utilization to balance workloads. Optimize route efficiency to save time and cost. Deliver consistent performance with transparent data.
The people behind reliable, transparent, and on-time deliveries
At Express Courier Services, great logistics is a team sport. Every shipment you hand us is monitored, communicated, and completed by specialists who each own a critical part of the journey—from the moment an order is created to the instant you receive proof of delivery. Below is exactly who does what, how they help you, and the standards we hold ourselves to.
Start Transforming Your
Logistics Landscape
Ready to Experience Reliable Courier Services?
Experience reliable, fast, and secure courier services with seamless tracking and dedicated support. We ensure your packages are delivered safely and on time, providing hassle-free shipping anytime, anywhere.
Ready to Experience Reliable Courier Services?
